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At Clancy Motor Group, the health, safety and wellbeing of our guests, our people and our community is our ultimate priority.

As the current and unprecedented situation changes rapidly, we will continue to monitor and act on advice from the World Health Organisation (WHO), Australian Department of Health and NSW Health to provide the appropriate response to the Coronavirus (COVID-19).

As our business is considered an essential service, we are remaining open, operating at full capacity and operating our business as usual. In light of recent developments, all of our employees continue conducting business whilst ensuring the welfare of all staff, guests, suppliers and the greater community.

The following proactive procedures have been implemented across our business to mitigate potential risk and reassure confidence;

Interpersonal Procedures;

  • Should you wish to remain away from the dealership, we are more than happy to communicate via phone or email regarding Service, Sales, Finance or any other enquiries you may have.
  • ‘Non-contact policy’ which includes no handshakes or person to person contact.
  • Social Distancing of 1.5m minimum for everyone including staff and guests.
  • Strict staff policies with current health notices in all communal staff areas
  • All staff with any health concerns are instructed to stay home and take directive from health professionals.
  • All staff returning from sick and overseas leave must provide evidence of clearance prior to returning to work.
  • Alcohol based hand sanitiser has been provided to all departments including non-guests facing in addition to reinforcing a robust handwashing regime.
  • Our teams receive regular updates on hygiene and protocols as the reaction to COVID-19 develop.
  • Our teams are subject to prohibitions of both international and domestic flights for work purposes and we have restrictions on internal and external meeting numbers well beyond current Government recommendations.

Facility Procedures;

  • Strict staff policies with current health notices in all communal staff areas
  • All EFTPOS machines sanitised before every use.
  • Complimentary hygiene products available for your use including alcohol based hand sanitiser and tissues.
  • Prevalent informative signage with procedures and processes and best practices for hygiene

Service and Sales Vehicle Procedures;

  • We continue to accept online, in person and over the phone service bookings.
  • All service vehicles are protected with seat covers, floor mats, and all key touch points are sanitised.
  • All test drive vehicles, loan vehicles, guest's vehicles and customer delivery vehicles are wiped clean prior to handover to customers. This process involves sanitisation of commonly accessed exterior and interior hard surfaces including; door handles, steering wheels, start buttons, touchpads, radios, gear shifters/paddles, mirror, and keys.
  • Free Service pick up and drop off available for avoidance of contact (Conditions Apply).
  • Guests may opt for disposable gloves for test drives and as best as practicable our sales teams exercise social distancing during test drives.
  • All Technicians and Service Advisors wear disposable gloves at all times when in vehicles and replaced regularly.
  • Showroom display vehicles are sanitised at least daily.

We understand that the current situation has presented everyone with similar challenges and we are focused on supporting all of your requirements through this difficult period so we can continue to offer options relating to you and your vehicle needs, while ensuring everyone’s health and safety.

Thank-you for your ongoing support and we kindly ask everyone in our community to stay calm and supportive of each other in this difficult time.

Kind regards,

Michael Pentecost

Dealer Principal – Clancy Motor Group

Service Enquiry

At Bathurst Kia our workshop utilises the most up to date equipment and our team is committed to upholding the Kia Customer Charter. This means your vehicle will be serviced in a state-of-the-art Kia approved service centre, which offers the latest in technology, service programs and factory registered technicians.

Additionally, customers can choose to enjoy our lounge area or take one of our Kia courtesy cars.

Our Factory Trained Service Technicians are led by our Service Manager and our State of the Art Service Department is fully equipped to handle all servicing and repairs to your Kia.

For further information please contact our friendly Kia Service Team for assistance.


Authorised Servicing

Nobody knows your Kia like we do. To ensure your vehicle continues to perform at its best, we recommend you have it serviced by an authorised Kia service dealer.

Bathurst Kia has the tools, equipment and experience to maintain your vehicle and conduct any necessary repairs that may be required. We will also guarantee that only genuine Kia parts are used to ensure the smooth operation of your vehicle for years to come.

As each Kia is different, you should always refer to the Owner’s Manual supplied with your new Kia for specific servicing requirements. All maintenance service records should be given to any subsequent owner of the vehicle.

 

Address
202 Sydney Road, Kelso, NSW 2795
Get Directions
Phone
(02) 6339 9499
Monday - Friday
8:00am - 5:00pm
Saturday - Sunday
Closed
All Enquiries
Ph: (02) 6339 9444
Address
202 Sydney Road, Kelso, NSW 2795
Phone
(02) 6339 9499

Get Directions View On Map
Monday - Friday
8:00am - 5:00pm
Saturday - Sunday
Closed
All Enquiries
Ph: (02) 6339 9444